Upon entering the reception area of IBEX Payroll, we were greeted with a friendly welcome and quickly noticed a sign welcoming each of the MBA students that were attending the Boardroom Series. CEO Darryl Stewart greeted us and opted to begin the visit with a discussion about the backstory of IBEX, after which we would have a tour of the offices.
After hearing about the individual background of each of the students, Darryl began to tell us the story of IBEX. Sitting beside him on the boardroom table was a stack of books, and as Darryl described different highlights of the company’s history he would explain to us how these books had impacted himself and the company at that time. In sharing the details of the journey, he reiterated something that we have heard throughout the MBA program, which is the importance of having a strong business strategy.
The tour of the IBEX offices allowed us to further understand how the different teams within the company work together to ultimately provide thbe best service they can for their clients. Throughout the different areas, status monitors allow the staff (also known as “The Herd”) to monitor real-time activity of what they are working on. Everyone comes together for a quick morning meeting, and this type of information sharing is just one of the ways that IBEX makes sure their clients are receiving great service and using a great product.
Some of Darryl’s book recommendations, which he encourages all MBA students to read, include the following titles:
- Blue Ocean Strategy by W. Chan Kim and Renee Mauborgne
- First Break all the Rules by Marcus Buckingham & Curt Coffman
- Scaling Up by Verne Harnish